If you think that you may not be home in time to receive your scheduled delivery, or if you miss your delivery, please use the chat widget in the down-right corner of this screen, and we'll work something out.
We'll always try to deliver your order directly to you. If your building has a doorman, you may authorize him to receive orders on your behalf. After your second order, we recommend selecting a neighbor to receive your order in case you're not at home when we arrive. The only catch is that they are responsible for keeping your perishable items cold and your frozen items frozen until you pick them up, so choose a neighbor you know and trust—and be sure to ask their permission first.